MEDIO

MEDIO is a platform for telecommunication solutions which enables creation of convergent network solutions for mobile and fixed operators and for telecommunication service providers. The platform contains entire hardware and software for creating telecommunication systems which cover wide range of telecommunication applications, network services and network elements.
Medio ACD

Call Centre solution

MEDIO ACD - system for automatic call distribution is a member of Medio family of systems. MEDIO ACD has a large number of hardware and software components designed to ease the effective reception, processing and further routing of phone calls. MEDIO ACD system is reliable solution for call centers of any configuration or complexity type.

Typical call center applications:

  • Urgent and dispatch services
  • CSS – Customer Case Services for service providers. MEDIO ACD system can be easily integrated with existing equipment of automated measuring lines and billing systems.
  • Center for message reception, for paging service providers
  • Technology for automatic processing of inbound calls IVR (Interactive Voice Response)
  • CALL CENTERS which process mass flow of calls. Tens and hundreds of thousands of calls daily per subscriber are supported by databases for mass information via Internet, human operators, IVR systems etc.
  • Gathering, processing and archiving of data helps define the client priority and service sequence. This function is especially important for interaction with long-term partners and clients
  • Many other applications depending on client needs

Typical call center applications:

  • Urgent and dispatch services
  • CSS – Customer Case Services for service providers. MEDIO ACD system can be easily integrated with existing equipment of automated measuring lines and billing systems.
  • Center for message reception, for paging service providers
  • Technology for automatic processing of inbound calls IVR (Interactive Voice Response)
  • CALL CENTERS which process mass flow of calls. Tens and hundreds of thousands of calls daily per subscriber are supported by databases for mass information via Internet, human operators, IVR systems etc.
  • Gathering, processing and archiving of data helps define the client priority and service sequence. This function is especially important for interaction with long-term partners and clients
  • Many other applications depending on client needs
IN/VAS

MEDIO 2.0 IN/VAS rješenja

  • Providing value-added services based on IN (Intelligent Network)) platform.
  • IN platforms as a base use powerful and reliable MEDIO platform for digital stations. Flexibility and modality of IN platforms offers basis for fast and efficient launching of new services.
  • MEDIO IN offers services such as VPN, Prepaid, NP, FreePhone, Calling card, Premium rate etc.
  • All VAS solutions share all the advantages of MEDIO platform. It is possible to upgrade certain solutions do desired set of services and performances.
COS

MEDIO 2.0 Convergent Online Charging and Service Delivery Solution

Experience improvement in your business

MEDIO 2.0 OCS, as a specialized application for control, tariffing and billing of online services and as a fully convergent solution represents the answer to set challenges. This solution is also used as a platform for delivery of all value-based services such as: VoiceFaxMail, VPN, Telemarketing, Automated Call Center, etc. It connects to PSTN, GSM/GPRS/UMTS networks and supports standardized interfaces for integration with NGN and IMS which makes it suitable for all fixed, mobile and broadband operators. Added benefits are achieved with integration with FORIS OSS/BSS system.

LOCAL STATIONS

MEDIO Class 5 - Local stations

The MEDIO Class 5, based on MEDIO platform, is ideal solution for operators of regional networks who want affordable, sophisticated solution for offering wide portfolio of telecommunication services.

MEDIO Class 5 is a reliable, modular and scalable solution with compact design which easily integrates in other systems.

TRANIZ STATIONS

MEDIO Class 4 - Transit stations

Flexible commutation solution for transit networks.

MEDIO Class 4 made by SITRONICS TS is one of the many applications based on MEDIO platform for digital stations.

Due to its modular architecture, Medio Class 4 represents not only robust, but also a flexible solution. This enables platform customization in order to fit telecommunication operators requests i regards to capacity and functionalities.

MEDIO Class 4 solution is specifically developed for high demand telecommunication networks. Ergonomic design and energy efficient components result in minimal effect on working environment.

GMSC

MEDIO GMSC - Gateway Mobile Switching Centre

Network optimization

With MEDIO GMSC as a transit station, mobile operators have capability of network and service optimization without risking current investments.

  • Integrated STP and SCCP relay functionalities
  • Interactive Voice Response (IVR
  • Integrated Call Centar (Call Centre)
  • Support for IN services
NGN

An NGN solution represents an open platform for transitioning from traditional networks with channel commutation to packet networks. BS TS offers professional consultant services to define the best migration scenario for operators, including defining of all phase of the migration process and proposed time frame.

NGN offers traditional voice services (VoIP) and with SIP (Session Initiation Protocol) protocol provides open access to multimedia and integrated IMS services.

An NGN platform is based on flexible and scalable architecture which satisfies all residential and business client requests.

NGN product portfolio contains the following elements:  

  • Media Gateway Controller - Softswitch
  • Signalling Gateway
  • Media Gateway
    • Access Gateway
    • Trunk Gateway
  • Media Server
  • Call Monitoring Node
  • IMS Solution